Who operates this website
This website is operated under the name Everygen AI. We provide the image and video creation service at everygenai.org. Accounts and purchases on other domains are not managed by this service.
Our contact address, supplied by the site operator, is:
Room 302, No. 181, Ma'anshan North Area, Shajing Subdistrict, Bao'an District, Shenzhen, Guangdong, China.中国广东省深圳市宝安区沙井街道马安山北区181号302
This is a contact address; we do not offer in-person support or imply a separate US office. The service name is not a statement that we are incorporated in a particular jurisdiction.
Get help without signing in
Email support@everygenai.org for account access, payment questions, generation failures, or other website support. You can contact us even if you cannot sign in. If you have access to your account, you can also open a support ticket.
Include the email used for your account and the relevant order or task ID. Explain the result you expected, what happened, and approximately when it happened. A screenshot of the error can help. Do not send passwords, full card numbers, authentication codes, or private images that are not needed to investigate the issue.
We have not published a guaranteed response time. We will use the email address or ticket you provide to reply; a request is not resolved merely because it has been submitted. For an urgent billing concern, put the order ID and “billing” in the subject so the request is easy to identify.
Billing, credits, and subscriptions
For a payment or refund question, send the order reference and describe the problem. See our refund terms before making a request. A refund request is reviewed under those terms; contacting support does not automatically cancel a subscription. Manage an available subscription in account billing and retain the cancellation confirmation.
Privacy and file removal
For data access or removal, contact the same support address from your account email and include the task ID or file link. Read the upload and storage explanation for the distinction between task records, separately stored media, and copies held by a model provider. We may need to verify account ownership before acting.
Copyright, likeness, and misuse reports
Send the page or file URL, a description of the concern, and enough information to show that you own the rights or may act for the affected person. State whether the concern involves a source image, a generated result, a public example, or website copy. We may ask for clarification to locate the material. Do not send unrelated sensitive documents with the first report.
Model and product names belong to their owners. Their mention describes compatibility or a visual reference and does not mean sponsorship or endorsement. Our Acceptable Use Policy explains the restrictions on uploads and generated content. Read About for the scope of the service.